I opted to have my refund sent to the new TurboTax green dot visa why does it say on my electronic filing instructions that it's going to Civista Bank?

[AprilLO · Accepted solution]

Did you opt in for Refund Processing Service? If so here is a helpful FAQ about Civista Bank: https://ttlc.intuit.com/replies/4233182

[fitobae]

My fees are being taken out of my refund, so is that where Civista bank comes in? I just want to make sure the info is correct being this is the 1st time I've done it this way. Also I haven't received my TurboTax card in the mail yet but it's only been 6days. But how can I check on that?

[AprilLO]

Yes, Civista will take the fees out than release the rest of your refund. Look for your personalized card to be delivered 5-10 business days after ordering it.

[AprilLO]

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[fitobae]

Thank you!