I never recieved my income test for 2019.I filed i...
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I never recieved my income test for 2019.I filed in March 2020 any accurate information for me??

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Level 15

I never recieved my income test for 2019.I filed in March 2020 any accurate information for me??

How did you file--did you efile, or did you choose to print and mail the return?  If you printed and mailed a paper return, there's a long delay.  The IRS had shutdown processing of paper returns for several months, but have now started back up with processing, but they have a huge backlog.


 If you efiled, you should double-check to be sure the return was efiled successfully and accepted.  If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.


If the info at the Tax Home confirms it was accepted (or if you mailed the return), you can use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund.  

NOTE: When using that tool, be sure to enter the correct SSN and filing status.  Use only the Federal refund amount, and not any total refund amount that includes a state refund.  The amount to use is on your Federal Form 1040, Line 21a.


If the IRS tool says it is still being processed, here's how to reach the IRS to inquire about the delay, but it may not be easy.  Part of it is luck.    Due to the Coronavirus, some of the IRS call centers had been closed the last few weeks, some are operating with reduced personnel, and others are gradually opening back up.  Users have been reporting that they are finally now reaching someone.    Here is the normal method to reach a live IRS agent when they are operating smoothly, and I'll also tell you below how to reach the IRS Taxpayer Advocate Service, if needed.


IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday


When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.

If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area.    They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.    If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent.  A couple of users reported that at least for them, that was a backdoor route to the IRS.




Also see this article for more info on how the IRS Taxpayer Advocate Service works::

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