I never received my refund. It went into the Turbo Tax account on February 23 and stayed there. Why won't Turbotax give me my refund? Can someone help me?

[tytonia-groves-g]

I have contacted the Better business bureau, I have been working with the IRS. For some reason, they keep lying to me telling me they sent it back to the IRS but I have a copy of my transcript. Nothing ever returned to my account.  I am a disabled mother of five. That money was meant for my rent. I worked and earned that refund. Are you stealing my kids' social too? ugh, this has got to be some type of nightmare. Why is this company so evil?

[DoninGA · Accepted solution]

TurboTax does not receive any kind of tax refund, federal or state.  TurboTax is a software company, not a bank.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[tytonia-groves-g]

If you think I have not done the spins and circles with Sanabara you are sadly mistaken. I am reaching out to Turbo Tax because they are the program I filed my taxes with, and that account (My funds) is still being held: They received their payment just fine. As cool as it seems to just let them steer clear of this we both came to an agreement. They will receive their payment and will issue me mines. As of now the only party that was paid was Inuit. We are going on to five months now. Let's not hide behind other companies and pretend it is not what it is. I have no contact with Sanabarba. You don't find it strange that the only way to communicate with them is by entering your social security number. They shut my communication down months ago. Let's not pretend that Inutiut did not steal my refund and tried to blame a third party (THAT THEY HIRED). I just want my refund. I'm not asking for no more or no less. I am no longer running in circles. I find it weird that not only my refund was stolen but thousands of others. Then out of the blue, my husband received a $42 dollar settlement. I wonder where that money came from. If you really want to help you can pay me the 6 thousand 2 hundred and forty dollars. Otherwise please step aside. There is nothing you can offer me that I have not tried. The Irs and Sana Barba (customer service), as well as the BBB, told me they have been getting complaints from thousands of people. Now if the third party that THEY contract through collects my refund on their behave, paid them, and cut off contact with me, who the heck would you go to? Excuse me, please...