I never got a Turbo® Visa® Debit Card
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jesuspath33
New Member

I never got a Turbo® Visa® Debit Card

 
3 Replies
JeanneLO
Employee TurboTax Specialist

I never got a Turbo® Visa® Debit Card

If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 and follow these steps to request a replacement card:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

 

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malikf23
New Member

I never got a Turbo® Visa® Debit Card

i did but they're telling me i have two accounts and i dont 

SForrestLO
Intuit Alumni

I never got a Turbo® Visa® Debit Card

@malikf23

 

You can contact customer service. https://turbodebitcard.intuit.com/contact-us  (888) 285-4169.

 

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

 

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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