I need to report my card lost

[Breaksdj25]

I forgot my username and password

[mesquitebean · Accepted solution]

@Breaksdj25  wrote:  "I need to report my card lost. I forgot my username and password."

Are you referring to the Turbo Visa Debit Card?

For help with the Turbo Visa Debit Card, you'll need to contact the folks at the Card's customer service, which is separate from TurboTax.

If you established a Turbo Card online account, see this about reporting a lost card in your online account and getting a new card.

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

You said you forgot your User ID and password.  If that refers to your online Turbo Card account, see this image:

.

Otherwise, here's the contact information for the Card's customer service, but they are overwhelmed today with thousands of people calling about the economic stimulus deposits.  So you may just get a recording that says to "try later."

https://turbodebitcard.intuit.com/contact-us

If you do eventually reach their full automated system, it will ask for your 16-digit card number (if you know it.)  If you don't, it will ask for SSN.  But don't enter it.   Keep listening.  One of the options will be "to report a card as lost, stolen, or never received."    Choose that.

Then at next menu listen for "to report as lost", and choose that.   Then follow the prompts.

[JDwilliams47]

I think since the system is overwhelmed they need to come up with a way that we can fix the issues. I can't even figure out how to change my password.  I can't access my account because I no longer have that phone number or can't even access my old email account because I forgot the email password. And with all of this I can't reach anyone!

[Valeska]

Need a new card 

[mesquitebean]

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@Valeska  wrote:

Need a new card 

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Did you lose your Turbo Visa Debit Card?    This is mainly a user community forum.   For help with the Turbo Visa Debit Card, you'll need to contact the folks at the Card's customer service, which is separate from TurboTax.  However, if you lost your Card, I can mention a couple of ways to report your card as lost and get a new one issued.

If you established a Turbo Card online account, see this about reporting a lost card in your online Turbo Card account and getting a new card.

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

Otherwise, here's the contact information for the Card's customer service,

https://turbodebitcard.intuit.com/contact-us

[Christopher 27]

I lost my TurboTax card

[xmasbaby0]

@Christopher 27

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.