I need help with my tax refund 2023, I can’t find it on IRS and TurboTax says it’s returned

[DoninGA]

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[VolvoGirl]

What/where does Turbo Tax say returned?  What exactly does Turbo Tax show?  Turbo Tax doesn’t know anything about your refund.  The IRS doesn’t update Turbo Tax.   Does Turbo Tax say your return was rejected?  Maybe your return was never filed.  Or you were supposed to mail it in.  

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  And check your spam folder for them.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say?

[randyqnegrillo]

So I have my tax refund saying the amount I will be getting back and saying ready to mail 

[VolvoGirl]

Your tax return says how much.  The tax return is the 1040 form you send to the IRS.  The Refund is the amount you get back.  If it says Ready to Mail that means you have to print it out and mail it to the IRS yourself at the post office.  It has not been filed yet.  There should be a cover sheet with instructions on how and where to mail it.

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

Where to mail federal paper returns

https://www.irs.gov/uac/where-to-file-paper-tax-returns-with-or-without-a-payment