You'll need to sign in or create an account to connect with an expert.
Please see the following FAQ regarding a refund for TurboTax Online products.
Please use the following link to contact Customer Support for further assistance as we are not able to assist with billing issues over AnswerXchange.
https://support.turbotax.intuit.com/contact/
Sir I too was charged before I even finished. I just found out an hour ago that I was being charged and that my taxes were e-filed with out my permission. You used my credit card illegally. You gave me a credit for Solar panels which I don't have and never will have. I tried to correct it when I saw it in the auto audit check. I asked for help but no one got back to me so I filed with TAX ACT and paid all my taxes before I got the message that you were charging me. Understand I never gave the final OK to file or to use my credit card.
Do not call me as I am hearing impaired and do not answer the phone. I use text messages and email.
I will count on you taking care of this immediately. Mary Ann Jones
@gussandy We will do what we can to escalate your situation and provide you assistance.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
Bauder1727
Returning Member
evgenia-rabinovich
New Member
chitmail
New Member
grahamconway
New Member
nholdway1
Returning Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.