I’m trying to apply for the flex loan and I downloaded my transcripts from last year but it won’t accept it what other documents can I use

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I’m trying to apply for the flex loan and I downloaded my transcripts from last year but it won’t accept it what other documents can I use

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/loans/whats-turbotax-flex-advance/L2Xg6I...

Call the number listed in the article.

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