Community

TurboTax HelpIntuit

What’s TurboTax Flex Advance?

by TurboTax•1• Updated a day ago

TurboTax Flex Advance is a short-term loan that gets you money fast. Loan amounts range from $350 to $2,000 and must be paid back by April 1, 2026.

Key features and benefits

Loan Amount: You can borrow between $350 and $2,000. You don't have to take the full amount available to you.
Usage: You can use funds for personal, family, or household needs, like emergencies or shopping.
Costs and Fees: There's no upfront fee to take out the loan. The Annual Percentage Rate (APR) ranges from 15% to 33%, depending on your financial situation. You pay only interest each month until the final due date. The loan principal and remaining interest are due in a final balloon payment on April 1, 2026. There are no prepayment penalties.

Example payment schedule

Here's an example of how repayment works.

Sally takes out a $2,000 TurboTax Flex Advance at 24% APR on November 10, 2025.
Funds are deposited into her account within 1-2 business days.
Her payment schedule would be:
- December 10: $40
- January 10: $40
- February 10: $40
- March 10: $40
- April 1, 2026: $2,027.62

There’s no penalty for paying off the loan early.

Eligibility

To be eligible, applicants must:

Be at least 18 years old
Be a US resident with a physical US address
Have a US-issued Social Security number
Have filed a federal tax return the previous year
Not have an active TurboTax Flex Advance loan associated with their prior year tax return
Not have been previously disqualified
Have no outstanding loans with or facilitated by TurboTax
Have a verifiable bank account

Approval and repayment

Approval is based on prior-year tax return info, credit history, and cash flow data.
There's no credit score impact to apply, but repayment may affect credit scores.
You will receive a decision upon completing the application, typically within minutes.
Funds are typically deposited within 1-2 business days.
Interest accrues daily and is calculated based on the loan amount, term, and interest rate.

Managing your loan

You can manage your loan through the Loan Center, where you can:

View loan details and payment schedule
Make payments online
Check loan balance and status

Frequently asked questions

Loan repayment and management

How can I make a loan payment?

Pay online through the Loan Center whenever you want. If you’d like to talk about payment options, reach out to 844-333-2167.

You can also use your tax refund to pay off the interest and principal on your loan when you file with TurboTax.

Can I pay off my loan early?

Yes, you can pay off your loan anytime without penalty through the Loan Center.

What if I miss a payment?

Make the payment ASAP through the Loan Center. Call customer service at 844-333-2167 if you need help.

What if I take out this loan and realize I can’t pay it back on time?

If your ability to repay your loan has changed, contact us at 844-333-2167.

Can I change my monthly payment amount?

You can always pay more than your monthly payment through the Loan Center. If you’re having trouble making your payments, contact us at 844-333-2167.

Can I change my bank account for repayment?

Yes, by calling the customer service number at 844-333-2167.

Are there longer payback periods beyond April 1, 2026?

All loans are due on April 1, 2026. If you file with TurboTax and use your refund to pay some or all of your loan before March 31, 2026, your due date is extended to April 22, 2026 to give the IRS time to send you the refund.

Will my account be automatically debited for the remaining balance of my loan?

TurboTax will only automatically debit your bank account if you're enrolled in autopay and one of these applies:

It's your scheduled payment date.
Your final payment is due.
You chose to apply your tax refund to your loan balance, and your refund is delayed past April 22, 2025.
You chose to put your tax refund toward your loan balance, but it doesn't cover the full amount and it's your payment date.

You’ll receive an email with the final balance and loan details, as well as the auto-debit date.

Can I turn off autopay?

Yes. Call 844-333-2167 anytime to turn off autopay. Just be sure to do it at least 2 business days before your payment is due.

If you don’t pay automatically, we’ll email you payment reminders.

Using your tax refund to pay off your loan

I paid off my loan using my tax refund. What happens next?

After you e-file your taxes with TurboTax, we'll track when the IRS sends your refund (usually within 3 weeks). Once the IRS sends your refund, we'll use it to pay down your loan balance. Any money left over will go into your bank account.

If your tax refund is less than what you owe, pay the remaining balance through the Loan Center by April 22, 2026.

What if my tax refund is less than expected and won't cover my loan balance?

If you applied your refund to your loan, it'll be applied to your loan balance, and you're responsible for any balance that remains. Any outstanding balance is due on April 22, 2026.

What if I applied my tax refund to my loan balance, but my refund is delayed?

If your refund is delayed past April 22, 2025, you’re still responsible for paying your loan balance in full by that date.

If you're using autopay, your account will be debited on the final payment date. Otherwise, you can make your final payment through the Loan Center.

Keep making loan payments as scheduled while you wait for your refund.

If your balance is paid and the IRS sends your refund, the full amount goes to your bank account.

My tax return hasn't been accepted by the IRS. Can I still pay with my refund for the final payment?

To pay with your refund, you must have a federal tax refund and e-file on or before March 31, 2026. The IRS must also accept your return and process your refund before April 22, 2026.

If the IRS issues your refund on or after this date, pay your loan balance manually on April 22, 2026. If you're enrolled in autopay, we’ll debit your bank account automatically on that date.

Eligibility and application issues

Why was I declined for TurboTax Flex Advance?

Here's why someone might not qualify for a loan.

Insufficient income
Low or no credit score
Credit report inaccuracies
Missing information
Bankruptcy

If you’re not approved, you’ll get an email that explains why the lender declined your application. Call 844-333-2167 if you have questions about your loan application.

Can I apply again if I was declined?

Generally, if you were disqualified, you can't apply again before the loan application window closes. Also, if your prior-year tax return is connected to another active TurboTax Flex Advance loan, you can't apply.

Do I have to file my taxes with TurboTax to apply?

No. If you file with TurboTax and get a tax refund, you can use it to pay off your loan. But it's not required to get the loan.

My credit was frozen, but it's not anymore. Can I apply again?

Once you have unfrozen your credit information through Experian, you can keep applying. You can also apply again if it wasn't unfrozen within the time you were given.

Can I still get approved if my loan offer has expired?

Yes, but you’ll need to re-apply. Approval isn't guaranteed.

Loan details and servicing

Do I need to open a new account or get a new card to receive my loan?

No. You can deposit your funds directly into your primary bank account, as long as it can be verified online. This same account will also be used to determine if you're eligible for a loan.

Use the personal account where you deposit funds most often, not a business account.

How’s interest calculated for TurboTax Flex Advance?

The interest rate for the TurboTax Flex Advance loan accrues daily, and depends on the loan amount, term, and rate. The rate may be different for each applicant.

Monthly interest-only payments are calculated by taking the total expected interest accrued between the date funds are originated (date varies) and the due date (April 1, 2026), then dividing that by the number of monthly payments to be made between the origination date and the final interest + principal payment on April 1, 2026.

If you pay off your loan prior to the due date, then you won't be charged for interest between the pay-off date and the due date.

Who's the loan provider?

TurboTax Flex Advance loans are issued by WebBank.

How can I report fraud on my loan?

If you suspect there's suspicious activity associated with your TurboTax Flex Advance loan, contact us at 844-333-2167 or consumerservicing@intuit.com.

How do I add Power of Attorney to my loan?

If you need to invoke Power of Attorney in association with your TurboTax Flex Advance loan, contact us at 844-333-2167 or consumerservicing@intuit.com.

Who should I speak with about my Servicemembers Civil Relief Act (SCRA) benefits?

For questions regarding your SCRA benefits, contact us at 844-333-2167 or consumerservicing@intuit.com.