I lost my turbo card and now my stimulus check wil...
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New Member

I lost my turbo card and now my stimulus check will be on that card and i need a new one

 
6 Replies
Employee Tax Expert

I lost my turbo card and now my stimulus check will be on that card and i need a new one

 

Turbo Card and Stimulus Deposits - What you need to know

 

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account.  These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.

 

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
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Returning Member

I lost my turbo card and now my stimulus check will be on that card and i need a new one

I don't have access to my turbo card or the account .At the time I used the turbo card I had a different address and phone number. My stimulus had been put on the turbo card I had and I now have no way to do anything please help

New Member

I lost my turbo card and now my stimulus check will be on that card and i need a new one

What can someone do if they lost their Turbo Card from last year and their address has changed? If you type in your social, it then asks for your address. If I enter my current address, the automated messages say it doesn't recognize it. If I enter my old address, I'm afraid my replacement card will go to someone else. What do I do?

Returning Member

I lost my turbo card and now my stimulus check will be on that card and i need a new one

I had the same problem. I eventually got through to them at [phone number removed] and was able to do an address change over the phone and had a new card sent to my current address.

 

Employee Tax Expert

I lost my turbo card and now my stimulus check will be on that card and i need a new one

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

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New Member

I lost my turbo card and now my stimulus check will be on that card and i need a new one

Lost my card

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