I just got audited by the IRS and the extra protection I purchased told me that they are not affiliated with Turbo Tax and they can not help me???

[Sonialouise1]

I'm sorry to hear that. How were you notified about the audit? Did you claim dependents and or employment tax credit?

[DoninGA]

What tax year?  Did you receive a letter or notice from the IRS?  If so, what is the notice or letter number, located in the upper right corner of the first page, usually preceded by either a CP or LTR?

Did you purchase Max Benefits which includes Audit Defense?  If so, did you receive your membership info in an email?  See this TurboTax support FAQ for Audit Defense membership - https://ttlc.intuit.com/community/using-turbotax/help/when-will-i-get-my-audit-defense-membership-in...

If you did NOT purchase Max Benefits or Audit Defense then use the TurboTax Audit Support Center to assist you in understanding the IRS letter or notice you received - https://support.turbotax.intuit.com/irs-notice/audit-support/