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geraldboz
New Member

I just accidentally ordered 2016 version but meant to purchase 2014. I reordered 2014 but needed refund for 2016. I discovered the mistake before downloading it. help!

 
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DoninGA
Level 15

I just accidentally ordered 2016 version but meant to purchase 2014. I reordered 2014 but needed refund for 2016. I discovered the mistake before downloading it. help!

Go to this website to request a refund of your software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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DoninGA
Level 15

I just accidentally ordered 2016 version but meant to purchase 2014. I reordered 2014 but needed refund for 2016. I discovered the mistake before downloading it. help!

Go to this website to request a refund of your software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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