@ Mike9241 I don't believe the user is asking about an IP PIN. I believe he is referring to the 6-digit email verification code that some people need when efiling when they have not yet verified their email address.
@ matthewnace151 Is that your situation--are you trying to receive the 6-digit email verification code you need when you go through the efiling process?
If so, check your email's spam/junk folder to see if the code is ending up there. If that's not the problem, you can go to your settings in your Intuit Account and may be able to verify your email address there if it's not verified. Or you can change the email address if desired (using the steps below.) Here's how:
- In the left menu column scroll way down to Intuit Account.
- Then once in the account choose tab Sign In & Security.
- See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
- Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
- Or you can change the notifications email address, if desired. If you do, also verify it while you are in the account settings.
If after all that, you still can't resolve your issue, here's how to reach TurboTax Support 5AM-9PM Pacific, 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
