I have not received my refund

2 replies
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I got the Turbo Debit card sent to me but there are no funds loaded on it, I called the Turbo Debit card support number and they said I had to contact Turbo Tax but I’ve had no luck trying to figure out what is going on? It’s been over a month and I was lead to believe the refund would be sent to that account. Please help me understand what is going on

DoninGA

Level 15

Has the IRS issued your federal tax refund?

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

xmasbaby0

Level 15

The card does not have money on it until the IRS/state issue your refund(s). You can check your refund status online:

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**