I have been having problems with TPG filed on the 1st got sent on the 16th to account spoke with IRS they confirmed TPG says they have nothing When will I get my refund?

[Taylor961]

I spoke with the IRS they sent the refund over to TPG on Feb. 16th and I can't even get ahold of a real person. This is very frustrating  I have contacted turbo many times and they are no help.

[Mike9241]

normally this would only happen if you had a bad a/c or routing number. the TPG rejects the refund. it's sent back to the iRS to process a paper check.

call the IRS and ask how to get a replacement refund.

[HeatherPLO]

@Taylor961

At this link, you can sign up to view your status with SBTPG.

[Taylor961]

I have checked many times the IRS sent the deposit in the 16th when I spoke with them they said it should only take two days to process. They gave me the account number and routing and they confirmed that it hasn't been sent back, I spoke with the IRS yesterday. It's been 9 days since my refund was sent and nothing.

[stawalke]

Have you received it yet? I am in the same boat. My tax return was issued on the 24th. TPG still shows not receiving anything. 

[Taylor961]

No but they finally emailed me and said they where fixing it. They messed up and made everybody two accounts for some reason. Apparently it should be fixed by the end of this week 🙂

[stawalke]

I have yet to hear from TPG. I opened a claim. I have called turbo tax everyday and everyday I am told something different. Let us know when you get your return! 

[Retrored]

My TPG status says it was funded 2/23 and I will receive a direct deposit within 2 business days, still nothing. Called TPG yesterday, waited 3 hours for a call back, then was told it was mailed not deposited. I asked when the check had been mailed, and they confirmed it hasn't, and "they are having trouble with the checks being sent to everyone, not just me" they also let me know they have no idea when this will be fixed, so basically they had no idea when refund will be mailed. Not sure why after all these years using TurboTax everything went sideways this year but still have no answers despite trying since 2/23 

[stawalke]

What phone number did you use? I would love to have someone call me back. 

[Cass0317]

Once the IRS Where’s My Refund? site shows your refund has been sent, it generally takes Santa Barbara Tax Products Group (SBTPG), who administers the "refund processing service" for Intuit, 1 to 2 business days to process and forward your refund to your financial institution, after it receives them from the IRS.

Then once SBTPG sends the refund to your bank it can take up to 5 business days to post to your account.

• To check your refund status with SBTPG click here.
• For SBTPG contact information, please click the following link: SBTPG Contact 
• You may also submit a request to them here.

If you have not received your refund and it is past the timeframes noted above, you may need to start a tracer by following the instructions in the following IRS link: IRS Refund Trace

[Taylor961]

It's very hard to explain but I did email them like 20 times and you need to call at 7:00 in the morning on the DOT like literally at 7:00 not 7:01

[Cass0317]

I can totally understand your frustration. If you have already sent multiple request through this link here, I would suggest for now, to keep monitoring your refund status on the SBTPG site here for updates.

@Taylor961

[Retrored]

@Cass0317 thank you for your reply, but SBTPG refund status shows it was funded 2/23, I spoke with SBTPG directly yesterday, they said it will be mailed but has not been due to a system issue with no idea when it would be fixed but confirmed they have the funds, I have submitted help requests starting 2/24 but never received anything other than the automated email that my request was received by them. It's been 5 business days, the bank has never held a deposit without notifying me, and directing people to the IRS to start a trace when it's clear SBTPG has the funds since they admitted they do is just trying to pass the blame. TurboTax contracted with them, I contracted with you, which is why we are all sitting here wondering why you havent fixed it since there are tons of social media groups with this same problem and for some reason it hasn't hit the news cause that's where I'm headed. 

[Retrored]

[phone number removed]

[Retrored]

They deleted the number