I have a real account firm doing my 2020 taxes. They have just informed me my 2019 taxes were filed wrong by Turbo Tax. I want someone from TT to call me about fixing it.

[bethany-ann-trav]

I received a call from Turbo Tax via the useless chat bot, and was informed I can only have this question answered if I pay them $100 for a real person to speak to me?! Turbo Tax needs to call me immediately to discuss.

[SweetieJean]

What exactly did they say was wrong with 2019?  TT is primarily a Do It Yourself income tax return computer program, and relies upon the accuracy of your data entry and interview answers.  Did the IRS also tell you it was wrong?

[SweetieJean]

In order to submit a claim under the TT Accuracy Guaranty,  you must have an assessment notice from the IRS or State regarding a tax return that shows the penalties and/or interest you owe.