I have a real account firm doing my 2020 taxes. They have just informed me my 2019 taxes were filed wrong by Turbo Tax. I want someone from TT to call me about fixing it.

I received a call from Turbo Tax via the useless chat bot, and was informed I can only have this question answered if I pay them $100 for a real person to speak to me?! Turbo Tax needs to call me immediately to discuss.