Yes I did when I called 1st couple x lol they jus kept saying we haven't received it wait the full 6 weeks and call back I wasn't satisfied I had other questions I was rushed off phone so I just kept calling back n FINALLY I got someone who answered ALL my questions and actually LOOKED n several places for my return n although he was unable to find a trace of it he was reassuring n told me call back in 2 weeks and a few other doors would be open because it's been the whole 6 weeks he could search deeper for it n if not I'd have to mail it back in again n start process over
However he DID say it shows as received ONLY when someone takes ur file off shelf n "works it" my way of thinking is once it gets there n the mail they say ok we have hers n mark it as received but that's not the case it can be hung up in mail room or simply on someone's shelf waiting to be "worked" once it begins THAT process it's marked as received