I activated the card and the online account and the balance is still 0. I thought getting the card would help me get it sooner. It' ftustrating.
No one will know exactly when your funds will be deposited. If the IRS says 2/28, then you can start checking at any time. The IRS FAQ page says to allow up to 5 days due to variations in bank processing times and procedures, but it normally doesn't take that long. You can go ahead and check at the intermediary bank that I mention below to see if there is any word on it:
You mentioned that you chose to pay your TurboTax fees out of your Federal refund. Your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)
Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.
If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.
Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
has a phone contact page at the following link. Even when they are
closed, you may be able to get automated info, or you can log in as