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atticustheguy2
New Member

I got my prepaid card but there were no funds on it and tried to use it to see if it needed further activation. ATM ate the card so I asked for another. No funds either.

I cannot get a hold of anyone at Turbo Tax and the IRS has no record.  How can I resolve this?
1 Reply
Critter
Level 15

I got my prepaid card but there were no funds on it and tried to use it to see if it needed further activation. ATM ate the card so I asked for another. No funds either.

Ok ... until the IRS releases the refund the card will not be funded ... so did the IRS release the refund yet ?

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.


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