I got charged $170 for free edition, I talked to someone and was told I’d be getting full refund of my money back I’m still waiting for my money. Where is my money ?

[karenkynnzie1982]

This is a big ripoff, I want my money back that you wrongfully charged me for free edition

[DoninGA]

Your post indicates that you are using the TurboTax Self-Employed online edition.  The Self-Employed edition is NOT the Free online edition.

The Self-Employed online edition is $120.  If you also have a state tax return that is an additional $50.

In the File section of the TurboTax online program on Step 1 you were shown your account fees before you made the selection for how to pay the account fees.

You will have to contact TurboTax support for this issue.  Use the key words Billing Issues

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[karenkynnzie1982]

I was told I’d get my money back full refund it would take 6 weeks and I still haven’t gotten it back!!! I want my $170 that was wrongfully taken 

[DoninGA]

---

@karenkynnzie1982 wrote:

I was told I’d get my money back full refund it would take 6 weeks and I still haven’t gotten it back!!! I want my $170 that was wrongfully taken 

---

This is a user community forum.  We do not have access to any account information.

As previously stated -

You will have to contact TurboTax support for this issue.  Use the key words Billing Issues

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter-3]

@karenkynnzie1982 

In the future ... if you qualify ... link into the IRS FREE FILE options for truly FREE  returns ...

If you qualify   you can use one of  the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

 For Filing Season 2021, you must make $72,000 or below to use one of the 10  IRS Free File partner offers.

If you choose the TT option then you can log in with your same user ID and agree to switch to the FREE FILE option then your progress will be preserved.