TurboTax gives you an estimate direct deposit date only. TurboTax does not take into account the possible delays of the IRS and calculates the 21 days from acceptance as the direct deposit date. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund as of yet. There's no way to know when the IRS will update your status. If after 21 days of being accepted, you have not received an update via the Where's My Refund tool, you can follow the instructions in the following FAQ to contact the IRS for further assistance.
https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-...
Otherwise, as your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight.
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