I filed my taxes months ago. Why haven't I received them yet?

[jenna.pearl41]

I filed my taxes back in March, it is now September. Both Turbotax and the IRS state they haven't received anything, but the turbotax website clearly states it was accepted and received by the IRS. So

[VolvoGirl]

You coubled checked here if it was Accepted?  

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say? If it says Ready to Mail that means you are suppose to print and mail your return to the IRS.

[xmasbaby0]

Not sure what you mean by "TurboTax and the IRS state they haven't received anything..."   Your tax refund does not go to TurboTax at all, so TT does not receive anything after you file your tax return.  it seems you might not really know if your return was accepted, so first you should check your e-file status:

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

IF the returns were accepted, are you using the correct refund information to check on the IRS site:

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 20a of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.