I filed in January and it got. I still havent gotten anything moved to processing or gotten any return back. IRS hotline doesnt work. Verified ID weeks ago. What do I do?

[xmasbaby0]

If you know that the IRS has your return and you have verified your identity per the IRS's request, then all you can do is wait for the IRS.  You cannot speed them up, nor can TT speed them up for you.   It can take weeks after verifying your identity to receive your refund.  Use the IRS refund site.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

[mbarra02]

2 weeks later and haven’t been able to contact anyone on the irs hotline. No updates on anything. It’s almost been 2 months. 

[DoninGA]

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@mbarra02 wrote:

2 weeks later and haven’t been able to contact anyone on the irs hotline. No updates on anything. It’s almost been 2 months. 

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Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.