I filed for 2018 Tex return and never received it due to legal matter. TurboTax issued a debit card twice to someone else.

[Critter-3]

This is between you and the issuing bank for the debit card ... TT has nothing to do with it.   Contact the issuing bank to resolve this matter. 

[garcialoc30]

Thank you for responding back. How do I find out the bank who issued the payment.

[Critter-3]

The processing bank for TT returns where the fees were to be withheld from the federal refund is SBTPG ... start there : 

Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[garcialoc30]

No luck. For some reason my information isn't found. I've contacted IRS and they say to contact TurboTax and vise versa. I have submitted form with IRS to trace my 2018 tax return but no response back yet. What are other options I can take. My refund is about 6K and could really use the money right about now. What are other steps I can take. 

[Critter-3]

All I know is TT never touches the refund in any capacity ... only a bank can negotiate a direct deposit from the IRS and TT is not a bank.  So if the IRS trace says it went to the processing bank you must direct your questions  to the processing bank.