The processing bank for TT returns where the fees were to be withheld from the federal refund is SBTPG ... start there :
Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
