I e-filed and got the confirmation screen but TT2022 says taxes not filed

[gjm123]

I e-filed my taxes with TT2022 and got the confirmation screen that said my taxes were sent and I should get a confirmation email that they were sent. This was two days ago. I have no confirmation email that my filing was sent. I did specify an email address. Nothing is in my Junk folder. I am getting emails successfully. When I go back into TT2022 it says my taxes were not filed. So I did it again. Got the confirmation screen again that taxes were sent. When I ask for the status it still says says my taxes were not filed. Why?

[EbonyA]

Please ensure that each time you are logging into the same Turbo Tax account. Oftentimes we see these issues arise when users have multiple accounts. Use this FAQ to help you determine how many Turbo Tax accounts you might have. 

[gjm123]

@EbonyA ,

Thank you for responding. To be clear I am using the desktop version Deluxe. I have only one account according to the link you provided. I tried signing in under File on the application but get the same result when I file. I file, I get the confirmation screen that returns were sent, but the check status screen says I have not yet filed my returns. I have used TT for 20 years and have never had this issue.

One year TT refused to allow me the correct HSA contribution limit for that year (I was absolutely sure I had the correct year installed and I had updated it many times). Nobody could answer my issue on this community and I went out and bought a second CD, reinstalled, opened the exact same file I created with the first CD and then it was fine. Inexplicable (and expensive). I am wondering if this is another one of those.

I'm running out of time struggling with this. I would just print everything and mail it but it delays refund and is not allowed for software prepared returns. I'm stuck.

Greg

[CarissaM]

It would be best to give us a call here, in order for us to look into this further. @gjm123