I did the instant refund option. Said refund should be available within an hour. It has been 12 hours and still no refund. Wondering why?

[hutchy6541]

I am having the same issue and it seems noone will give me a straight answer, on who to talk to or were to go

[baby_rae_lynn]

Have both your returns been accepted? My federal has, but my state is still pending. I'm wondering if that's why. Maybe they both have to be accepted. 

[hutchy6541]

My state was just accepted last night, could be.  Wouldn't it be great if a representative could chime in and give us both some useful information.  The thi g I'm upset about is that if doesng go through and we are left with no word, money on card I really dont want.  At this point I'm regretting doing this.  I hope I'm wrong

[baby_rae_lynn]

I would call and ask someone but my phone is currently shut off. I need the money from this refund to pay my bill. 

[hutchy6541]

I dont even know who to call, I called yesterday and I got someone who literally had chickens clucking in the background.  I dont even think they knew what the advance refund is.  My gut is telling me this is all a scam for people to get green dot cards

[hutchy6541]

I finally got an answer, in my case apparently I did not get the advance even though it said I was approved.  My gut was right there are hidden conditions that are not even in the terms and. Condition per the associate I spoke with.  This is a total scam to get people to put their money on the turbocard.  I feel pretty decieved and I'm pretty upset about it.  So turboxtax and any other associate that reads this I will be extremely vocal about this on all social media platforms.  Just be honest that's all.  You have lost an 8 year customer 

[baby_rae_lynn]

That is horrible. I was depending on that money to pay my bills. Had I known this I would have gone through Jackson Hewitt. I know people who have gotten a refund advance from them instantly.