I completed the whole application, answered every question , arrived at step 3 and it repeats itself

msmith2825 · ‎February 25, 2020

AshleyLO · ‎February 26, 2020

Are you trying to file your return and are getting stuck on a particular section? If so, try logging out of your TurboTax account, clear your cache and cookies and then sign back in to see if you're able to complete your return. Here are directions on how to clear your cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135#M704

If the problems persists, please reach out to customer service for immediate assistance by following this link: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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I completed the whole application, answered every question , arrived at step 3 and it repeats itself