I chose to have my refund put on a turbo tax debit card that got sent to me and the account shows a balance of zero. My refund was accepted by the irs so why is it empty?

[EbonyL · Accepted solution]

Was your refund approved by the IRS? Accepted and approved are two different things. Once your refund has been approved, it will be sent to the account you listed on your tax return. If you tracked your refund using the Where’s My Federal Refund? tool and it states your refund date and that date has passed, IRS asks that if your refund is not credited to your account within 5 business days of your direct deposit date, to check with your bank to see if it has been received. If it has not been received after the 5th business day, then you would need to contact the IRS at 1-800-829-1954 to initiate a refund trace. The Bureau of Fiscal Service may need to review your claim before they can re-issue your IRS refund check, which can take up to 6 weeks to complete. If you have elected to have your TurboTax fees paid from your tax refund, you may check the status of your Refund Transfer by visiting https://taxpayer.sbtpg.com/login.

https://ttlc.intuit.com/replies/4181364

[AkinaLO]

It's possible your direct deposit information was imported from last year? If so, you can go back and view your direct deposit information. Please follow the instructions below.

Here's how to get in to see what you selected. 

1. Open your return if it's not already open.  

2. On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets.  

3. In the left menu, select Tax Tools then Print Center.  

4. On the TurboTax Print Center screen, select Print, save or preview this year's return.  

5. On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms.  

6. The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return next to Balance Due/Refund.