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Are you using the CD/download? Have you updated your software?
Yes, this is the windows desktop download and it updated when I started the app.
Thanks
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
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