How "try again" when "Transmission Trouble" in Desktop version?

[timforsync]

Paper file is much more painful. I want turbotax developers to fix the efile functionality asap for us. Thanks

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[jayeshrn]

No use calling turbotax. I wasted 3-4 hours of my time on different days. Ended up printing the amended returns and mailing it to IRS. Waiting for it to be accepted. There was no fix even though Turbotax released updates.

[timforsync]

Same here. I wasted hours calling customer service,no use. It’s a software bug. Tax agent won’t be able to fix it over the phone. Developers need to fix the software!

[mfchiu1242]

The same here! It's April 27, and there has been no update. I'm going to file it by mail, too. I'm extremely disappointed with Turbotax.

[changlu1860]

The same issue here. Never get it working. Plan to mail in. Turbotax is so bad

[leeyilun]

I have the same issue and can not efile Federal 

[xmasbaby0]

@leeyilun This thread is several months old and has posts from multiple users.  We do not know what "same issue" you are having.  We cannot see your screen or your tax return.  Are you having trouble e-filing your original federal tax return, or are you trying to e-file an amended return?   Please provide some details.

[leeyilun]

I was able to e-file CA state amended return but not Federal amended return. See screenshot below. Any suggestion how to efile Federal amended 2023 tax return? thanks. 

[ddqq99]

Same here. E-file failed and the software asked to update. After update it's stuck with the transmission trouble status. 

When trying to e-file again, it says "You have no returns eligible for e-filing."

Tried removing the amendment and redoing the whole process. No luck.

[jc954]

Did anyone find a solve to this issue - same thing occuring

[BrittanyS]

Are you still having this issue?  when you click Transmit my return now, are you getting an error message or what happens?  Have you followed any steps provided by the error message.  Do you have any forms in your return that is not eligible for e-file?  See the form available to check your forms.  If you are still having issues and none of the questions above helped, then I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

[zgd]

Exact same problem happening for the 2024 desktop version. After an update during efiling my amended federal and state, only state went through, federal one is stuck in the same transmission trouble. Please fix this.

[CatinaT1]

If you are using a MAC, this is a known issue. Unfortunately you will need to paper file your Federal Amendment.