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Did you use the wrong address on your federal Form 1040? If so you need to send a change of address to the IRS and ask for a trace of your mailed refund.
CHANGE OF ADDRESS
https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
Contact your state to see how to get your state refund.
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