how to fix an error for 2021 desktop

[yanzi]

I used Turbo Tax 2021 desktop to e-file my tax return and received email that "Your 2021 California LLC Filing return was rejected". It asked me to sign in to TurboTax and click "Fix the error". I signed with my account but find no fix error button. I also didn't find any filed documents. I tried to switch my desktop to Turbo Tax online. However, I couldn't enter my license code. It said my license was connected to another account, while I only have one Intuit account. And in downloads, it shows "TURBOTAX DESKTOP STATE RETURN CA TAX YEAR 2021 E-FILE".

What should I do? How can I fix the error?

[CarissaM]

It does sound like you are signed into a different account. 

It would be best to contact us by phone by following the instructions here, so we can look into this further. 

[yanzi]

I only have one intuit account and the e-file rejection email was sent to the same email of my account. It shouldn't be sent the the email if I used another account.

Anyhow, I had turbo tax specialist called me yesterday. But it seems the internet connection was bad. The specialist said she would call me back but she didn't. When I tried to login my account just now. It said my access was denied.

Not sure whether they are checking my account so my access was denied. But it seems I can do nothing now.

[ChondelLO]

For one-on-one assistance, please visit the Help Article below to get you connected to the right person for help.

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