How to cancel prepaid visa card once I've taken all the money off of it?

[Drewrob2]

You are exactly right I have had the nightmare of having this card for the past year it is impossible to cancel it and/or get any type of help whatsoever from this company they are by far the worst customer service experience. I have called the number for multiple reasons over the past year and have never successfully gotten anyone to answer or gotten my issue resolved at all. It has nothing to do with the current virus scenario.

[Drewrob2]

P.s. I am still trying to cancel my card to this day

[Critter]

How to Close Your Card.

Simply spend down the amount on your Card, cut it up and throw it away.

You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.

[Hollietoller]

You people are completely useless. All you do is give the link to FAQs, which has no answers, or a number which is impossible to reach a person and when you do they hang up on you! At this point you're just stealing money from people who want nothing to do with you. How can you call yourselves "experts" when you don't even know how to cancel a card?

[BrandiLO]

@Hollietoller, We can only provide you what the website offers you because we are here to answer TurboTax questions, not Turbo Debit Card questions. They are an entirely different department. We try to help as a courtesy but have no direct ties to that department.

[Stubbs76]

I have called the customer support number [phone number removed]) several times. There is no option to cancel/close the account and you cannot get to a representative. I have also downloaded the app to talk to a customer service rep and it’s not available. What do I need to do to get this account closed and the card cancelled?

[Critter]

This is the only info we have here at TT ... you have a GreenDot issue and they must handle it ...

From the card holder agreement: 

https://turbodebitcard.intuit.com/assets/docs/GD-Bank-Cardholder-Agreement-(Intuit).pdf

If your balance is zero and there is no activity on the card no fees are charged which is standard with all pre paid debit cards on the market currently. 

How to Close Your Card.

Simply spend down the amount on your Card, cut it up and
throw it away. You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.

[Amanda_7]

non this works and they are charging me $5 every month -this card is a rip off and will not allow anyone to close their account. 

[Spahtniik]

The phone number does not give you the option to close account and neither does the website 

[Lanneys]

Calling the customer care number didn’t not work, there is not option to cancel a card . And online there’s no link to cancel my card either. The steps where to leave the card at $0 balance and then call the number on the back of the card, no option to cancel my card was given. Am I stuck paying a monthly fee to a card I don’t use ?

[Smithstock3]

Just stop using the card.  Eventually they will cancel it automatically.

[Critter]

From the GREEN DOT website :

How to Close Your Card.

Simply spend down the amount on your Card, cut it up and throw it away.

You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.

[bmantampa]

They are still lying you cant do it by phone all the menu end in a automation there is no operator and no choice to cancel just dispute check balance and all that quit lying.

[Critter]

So the simplest  option to just spend the card down to zero and let it go dormant is not good enough ?  On the card is an expiration date so if the card is unused it will not be renewed ...  it will die a natural death. 

[Drewrob2]

You guys are hilariously terrible with customer service. Yea ill just pay you guys $5 a month until it cancels itself such a great proactive way of dealing with issues thank you so much for more lies and bull**bleep**