How do I return to a started tax return using a different browser?

I started in Edge, could not access Wells Fargo Advisers, read help advice, downloaded Firefox, opened Turbotax with my account logins, but it will not go to my return. Help!

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Are you sure you are logging into the exact same account you started in?

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It says there’s a payment error and a snag trying to load my data, idk what else to do I tried different browsers and devices, now on the app and still nothing

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How do I return to a started tax return using a different browser?

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