How do I reach customer service to help me find my previous filed taxes?

[misssr21]

I may have opened another account, how do I find it to amend my 2021 federal taxes?

[DoninGA]

You cannot amend a tax return from a previous account with your new account.  You have to access the tax return that was filed with the User ID and password used to complete and file the return using the account that was created for the online tax return.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2023 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF) or Amend (change) return

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.