How do I get my refund and a card I've tried every...
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Returning Member

How do I get my refund and a card I've tried everything and it keeps telling the info I type in doesn't match

 
5 Replies
Highlighted
Level 15

How do I get my refund and a card I've tried everything and it keeps telling the info I type in doesn't match

Please explain more.  It's not clear what all you are asking.    Have you already filed a Federal return, and are you asking how to check on a Federal refund you are expecting?

 

If so, how long has it been since you filed?   Did you efile, or did you file by printing and mailing?

 

If you efiled, check with this tool to be sure it was successfully efiled and accepted:

https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

 

If accepted, have you been checking the IRS "Where's My Refund" tool at the link below?   You have to enter your refund amount correctly there.    If you have both a Federal and state refund, be sure you are entering only the Federal amount and not a total refund amount.    The Federal refund amount is on your Federal Form 1040, Line 20a.

https://www.irs.gov/Refunds

 

You also mentioned a card but didn't explain anything about that.   Did you choose to get your refund on a Turbo Prepaid Debit Card?    If so, have you not received the Card after you were originally approved for it?   It usually comes 5-10 business days after being approved.    Or are you referring to some other prepaid debit card?

Highlighted
Returning Member

How do I get my refund and a card I've tried everything and it keeps telling the info I type in doesn't match

How can I get a replacement card my wallet was taken and my card was in it is this possible to get another one or can I use a card I already have
Highlighted
Returning Member

How do I get my refund and a card I've tried everything and it keeps telling the info I type in doesn't match

 
Highlighted
Returning Member

How do I get my refund and a card I've tried everything and it keeps telling the info I type in doesn't match

How can I get a replacements card my wallet was taken my card was in it or can I use one I already have and it says my refund is still being processed I filed on Feb 14 and the IRS accepted it on Feb 14
Highlighted
Level 15

How do I get my refund and a card I've tried everything and it keeps telling the info I type in doesn't match


@davidsmith44569 wrote:
How can I get a replacements card my wallet was taken my card was in it or can I use one I already have and it says my refund is still being processed I filed on Feb 14 and the IRS accepted it on Feb 14

Are you referring to the Turbo Prepaid Visa Card, and need to report your card was stolen?

 

Here's the phone number for the Card's customer service.  Listen to all of the recording before making any choices.   (888) 285-4169.

One of the choices is to "report a card lost, stolen, or never received."    That probably results in the old card being cancelled and a new card sent to your address.    For any additional information about a Turbo Prepaid Visa Card,  you'll need to speak to the people at their customer support.

 

As for checking on your delayed Federal refund, here's how to speak to a live agent at the IRS.

800-829-1040 (7AM-7 PM local time)

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.   Then listen to each menu before making a selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It might transfer you to an agent at that point.   If it doesn't it may ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then you'll get another menu.  Choose 2 for "personal" then you should be transferred.


I usually use a speakerphone so I can work on something else while waiting.

 

If you don't get good info/results from the IRS, you can contact the IRS Taxpayer Advocate for your area.   They are especially prone to help if you have a hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

 

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

v
Privacy Settings