How do I contact TurboTax?

[user17700476832]

TurboTax had a processing error which caused my return to get rejected. Now it has been pending for days, and they are obviously not sending it. How can I cancel and request a refund, as they are not doing what they agreed to?

[LeticiaF1]

Before you call customer service, check the status of your return.  If you used TurboTax Online, you can see the status of your return on  the Tax Home screen of your account.  You should have also received emails updating you on your return status.  

If you used TurboTax Desktop:

Select File.

Select Check E-file status.

Once your return is accepted, you can visit the IRS Where's My Refund? to check the status of your refund.  Most efiled returns take 21 days to process.  If your refund includes Earned Income Tax Credit and the Additional Child Tax Credit, the IRS will start making those refunds available by March 2, 2026.

Click here for information on how to contact customer service if you still need to talk to someone.