How do I cancel and get a refund for services?

[rweterrings]

i was charged for tax prep but cannot e file

[CarlitaH]

Here is the best way to contact TurboTax Support>

If you're using TurboTax Online:

1. Start by signing in to your account (if you aren't already). Why do I need to sign in?
2. Click Contact in the upper-right corner of your screen.
3. Ask your question, and then:
   • Post it to our community of experts; or
   • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.