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How do I adopt a new self-select PIN?

My e-file return was rejected because "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records." The AGI is absolutely correct, and I wasn't able to e-file last year so there is no PIN on record from last year. Turbotax entered my previously used PIN, but I guess it didn't work. How can I adopt a new self-select PIN so I can take advantage of the e-file that I've already paid for (including State), instead of doing a long print-out and mailing. Otherwise, it appears that I will never be able to e-file again.

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1 Reply
MichelleLO
Intuit Alumni

How do I adopt a new self-select PIN?

Please see the below TurboTax help article for a list of potential reasons that returns get rejected due to the AGI and suggested solutions. 

What if I entered the correct AGI and I'm still getting an e-file reject?

For additional information, please see How do I fix e-file reject IND-031-04 or IND-032-04?

 

For the Self-Select Pin, you can use an old one or select a new one, the choice is yours. For more information, please see:  What is the difference between the five-digit Self-Select PIN I created last year and my Self-Select...

 

 

 

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