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Deborah l wilson
Returning Member

How could my personal info not match my return and my id and password not be right when i have used the same one for each i need my refund money and am told it is on the card

I have had this card for 10 days why am i being told the same thing and was also told my card was waiting for me at the post office
3 Replies
CassLO
Expert Alumni

How could my personal info not match my return and my id and password not be right when i have used the same one for each i need my refund money and am told it is on the card

Are you referring to the the IRS Where’s My Federal Refund? site?  Be sure when checking Where’s My Federal Refund? site that you are entering only your Federal refund amount. This can be found on your Federal form 1040, line 21a. If you paid any fees out of your federal refund, use the refund figure prior to the deduction of he fees. Also if you filed joint, be sure to enter the filers name that appears first on the return.

If still no luck, it is possible the IRS site is updating, keep checking back, updates are made daily, usually overnight.

Note: Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the financial institution to deposit fund into your account.

 

If you have questions regarding your TurboTax card, please click here for the TurboTax Visa Debit Card phone number. then follow these steps (I have called the system to create this steps for you) :

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

You may also submit a request for assistance here: Submit a request – TPG - Taxpayer

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TJG12
New Member

How could my personal info not match my return and my id and password not be right when i have used the same one for each i need my refund money and am told it is on the card

My card was stolen and i don't remember my password. Also my personal info is not matching. 

MichelleLO
Employee TurboTax Specialist

How could my personal info not match my return and my id and password not be right when i have used the same one for each i need my refund money and am told it is on the card

@TJG12 You can request a replacement card by logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen.  Please see How do I report my card lost or stolen? for additional information. 

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