How come turbo tax has not told me why my return was sent back to the irs???

rpalumbo53 · ‎February 4, 2020

Why did I have to contact TPG myself to get answers regarding my income tax

BrandiLO · ‎February 4, 2020

Once the IRS accepts the return, TurboTax no longer has any control over the return nor do we get updates. TPG also does not notify TurboTax of any status updates. TPG is solely responsible for getting the refund, removing TurboTax's fees, and then sending the remaining portion of the return to the filer (you). This service is called refund processing. If there are any issues with the deposit of the remaining portion in to the filers bank or prepaid bank card, they will send it back to the IRS. In this case, the IRS usually issues a check.

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Jarlenec · ‎February 10, 2020

How can I get my money back?

Anonymous · ‎February 10, 2020

Check out this information on Our TurboTax Satisfaction Guaranteed refund policy! You will find that refunds are not offered on our online products.

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How come turbo tax has not told me why my return was sent back to the irs???