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How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

Green Dot won't release my federal income from 2017 I used your service for my 2018 taxes but I am having my refund deposit into check account an everything is working fine but how can I get green dot to givr me my money

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How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

Hey, I just did something incredibly similar yesterday. 

Log in to TurboTax with the same info you used last year. Once you've done that, you'll get transferred to a screen that says something to the effect of "welcome to your second year witb TurboTax" (or however many years you've been using TurboTax) And then a couple of other things will pop up. At the very bottom of it there'll be a box that says "continue". Click that box that says "continue", scroll all the way to the bottom. there is a little link that says something like "my stuff" or "my documents". When you click that, you should be able to navigate where to download a .pdf version of your previous years tax return. In that PDF version of your tax return, somewhere in there will be the account and routing number for the Green Dot card. What you will need to do after copying down the routing number and account number is also get the exact tax return refund amounts for state and federal that you were going to receive. At this point then, you will need to call the IRS and speak with an actual person.( literally just Google "how to get in contact with an actual person at the IRS", and there will be the phone number you need and the exact instructions for which buttons to press and in which order, and you'll get in contact with a person.) Once you get on the phone with the person at the IRS, they're going to ask you some identity verification question, then just explain to them what happened. They'll need the account and routing number for that Green Dot card that you copied down earlier and the exact amount of your state and federal tax returns. I know for sure that they'll be able to help out with the federal return, but you may need to probably contact your State Revenue Office in order to receive the state refund, but more than likely with just the exact same information. FYI, it takes *up to* 9 weeks for the refund to come. But it's generally within 2-3 weeks that it actually comes. Bonus, though, because you didn't receive the refund, it's been gaining interest for a year, so it'll come back with a little bit more money than originally expected

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8 Replies

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

Hey, I just did something incredibly similar yesterday. 

Log in to TurboTax with the same info you used last year. Once you've done that, you'll get transferred to a screen that says something to the effect of "welcome to your second year witb TurboTax" (or however many years you've been using TurboTax) And then a couple of other things will pop up. At the very bottom of it there'll be a box that says "continue". Click that box that says "continue", scroll all the way to the bottom. there is a little link that says something like "my stuff" or "my documents". When you click that, you should be able to navigate where to download a .pdf version of your previous years tax return. In that PDF version of your tax return, somewhere in there will be the account and routing number for the Green Dot card. What you will need to do after copying down the routing number and account number is also get the exact tax return refund amounts for state and federal that you were going to receive. At this point then, you will need to call the IRS and speak with an actual person.( literally just Google "how to get in contact with an actual person at the IRS", and there will be the phone number you need and the exact instructions for which buttons to press and in which order, and you'll get in contact with a person.) Once you get on the phone with the person at the IRS, they're going to ask you some identity verification question, then just explain to them what happened. They'll need the account and routing number for that Green Dot card that you copied down earlier and the exact amount of your state and federal tax returns. I know for sure that they'll be able to help out with the federal return, but you may need to probably contact your State Revenue Office in order to receive the state refund, but more than likely with just the exact same information. FYI, it takes *up to* 9 weeks for the refund to come. But it's generally within 2-3 weeks that it actually comes. Bonus, though, because you didn't receive the refund, it's been gaining interest for a year, so it'll come back with a little bit more money than originally expected

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

Thank You!!!! Very much appreciated, I have been fighting with green dot for over a year!!!

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

I hope that it worked for you! Let me know if it did please
Acope1994
New Member

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

I did not receive my green dot card of 2017 in the amt $2,678 I have gone to the Tax revenue office and they told me to contact the green dot but they are not Recognizing my Social Security and it’s for the tax people that happen to do people’s taxes that can contact them I don’t have the right information to collect my green dot card that I have 2678+ state taxes that was supposed to be sent to me I moved when they mailed it to me to another address I’m trying to collect my green dot money card

Acope1994
New Member

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

I really need to talk to a specialist please call me soon

Acope1994
New Member

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

Need to talk to specialist 

Acope1994
New Member

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

The IRS told me to contact the Green Dot #[phone number removed] and tell them to send my card to my address 

the refund date 3/21/2018.

 

SForrestLO
Intuit Alumni

How can I get my federal refund from 2017? I used your services last year but I applied for your green dot card an have been unable to still receive it?

@Acope1994

 

You will have to contact Green Dot regarding the card. 

 

If you no longer have access to your Turbo Visa Debit Card, but registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account

Turbo Tax Card Log In

 

If you don’t know your account login information, call 888-285-4169 for assistance.

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