How can I find out what the “identity problem” is that prevents me from being able to complete my Refund Advance application and how to resolve it?

[hapcynic]

It was a shock to find that Credit Karma/Turbo Tax do not recognize that I am both the member and the tax applicant! There must be a procedure for resolving this issue.

[CatinaT1]

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account  

See these resources for more information:   

See Offer details and disclosures for the Refund Advance program for more information.   

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*    

Credit Karma's What is TurboTax Refund Advance?   

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account