TurboTax prepaid Visa is issued by Green Dot Bank. Here is the number to contact them: (888) 285-4169.
Getting a new card and changing your address with Green Dot Bank will not change where the IRS sends your third stimulus payment.
The IRS no longer has a way to update your bank account information at the Get My Payment site for the stimulus payments. In 2020 it was possible to update through the Get My Payment website.
In 2021, your bank account information cannot be changed at the Get My Payment site.
The bank account information in Get My Payment came from one of the following sources:
- Your 2020 tax return
- Your 2019 tax return if your 2020 return was not processed when the IRS started issuing payments
- Information you entered on your non-filer registration in 2020
- Information you entered on Get My Payment in 2020
- A federal agency that provides you benefits: This may include the Social Security Administration, Veteran Affairs, or the Railroad Retirement Board.
If your bank information is invalid or the account has been closed, the bank will return your payment to the IRS and the IRS will mail it to you by check at the address they have on file.
Check the status of your payment at the Get My Payment site.
The easiest way to update your bank account and address with the IRS is to file your 2020 tax return with your current address and bank information, if you haven’t already done so. The fastest way to file the return and have your address updated, is to file it electronically.
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