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If the e-file was accepted, leave it alone. Do not amend for your name. The IRS only uses the first few letters of your name---it is important for your Social Security number to be correct. If your e-file was rejected, you do not "amend"---you just go to MY INFO and fix your name and then re-file the return.
My return has been sent by mail. I checked on IRS webpage for my refund status. It says "Action Required" and "We couldn't process your refund because your name and SSN dont match our records..." I checked that the SSN is correct on my tax return. However, my last name is written differently than the IRS record. I also called IRS and they confirmed that my name is spelled differently in their records. The lady from IRS then connected me to somewhere else to confirm my identity. I was waiting for an hour on the phone but the call was eventually interrupted. Should I just call again or is their another way to handle this?
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
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