Horrendous experience with Turbo Tax / Audit Defense

axel · Aug 31, 2018 7:52:50 AM

I used Turbo Tax to file my 2016 taxes and purchase audit defense. In early August 2018 I got a letter from the IRS indicating an audit. The issue are some 1099 Misc. & 1099 INTs the IRS claimed were not submitted and a somewhat more complicate German inheritance issue. The first baffling thing: I checked with my turbo tax file. All of the above 1099s were submitted correctly via file. How is it possible the IRS never received them ? I contacted audit defense. They assigned me a case worker. The experience has been nothing short of horrendous so far. Three weeks into it and with an IRS deadline days away I have yet to receive any meaningful assistance. While I sent the audit defense team detailed messages and supporting documentation all I am getting back are useless canned response that do not directly address my case. It is pretty clear that nobody has really done anything meaningful to look into my case yet. When on the phone the audit defense team seems distracted and overworked. The most troubling thing is that the audit defense team advises me to ignore the IRS deadline, which would trigger an automatic tax bill. How is this level of incompetence even possible ? Somebody help me - please ???