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Hi I was in the process of filing taxes and I noticed that I was charged before finishing the tax filing. I would like to cancel the purchase as I decided to not use Turb

Hi I was in the process of filing taxes and I noticed that I was charged before finishing the tax filing. I would like to cancel the purchase as I decided to not use Turbo tax this time
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4 Replies

Hi I was in the process of filing taxes and I noticed that I was charged before finishing the tax filing. I would like to cancel the purchase as I decided to not use Turb

You would have Only been charged for the online edition you were using if you entered your credit card information in the File section of the program before filing the tax return.

Did you do that?

Hi I was in the process of filing taxes and I noticed that I was charged before finishing the tax filing. I would like to cancel the purchase as I decided to not use Turb

Or did you print it out to review it?  You have to pay the fees to print.  The fees are to prepare or print the return whether you file or not.  You don't have to pay until you file (or want to print).

Hi I was in the process of filing taxes and I noticed that I was charged before finishing the tax filing. I would like to cancel the purchase as I decided to not use Turb

Does your unconditional 60-day money-back guarantee also apply to the mobile app?

No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products which are installed on computers and laptops.

 

Per our Terms of Service for the mobile app:

You may use the Service without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay for the Services.

 

Hi I was in the process of filing taxes and I noticed that I was charged before finishing the tax filing. I would like to cancel the purchase as I decided to not use Turb

Ho DoninGa,
That is correct. 
I thought through and used the existing account to file my taxes. Sorry about the post. This request can be disregarded.

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