Help - I got a notice from the IRS and I lost it

[doctorW]

I received a notice from the IRS saying they had changed my amount (quite a lot) and basically long story short this notice was lost permanently. How can I get another copy? I can't find a number to talk to a human at the IRS. 

[Opus 17]

You should be able to download a copy of the notice (as well as other useful items such as the tax return they made changes to) from your online IRS account.

https://www.irs.gov/individuals/get-transcript

[doctorW]

So I tried that and it doesn't seem to have copies of my notices. I can download transcripts, which say I got a notice but not what it was about. 

[Opus 17]

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@doctorW wrote:

So I tried that and it doesn't seem to have copies of my notices. I can download transcripts, which say I got a notice but not what it was about. 

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I can't help you farther, sorry.  

@Critter-3  do you have any tips?

If you look at your tax return transcript and your account transcript, and compare them to the return you filed, you might be able to decipher the changes they have proposed that way. 

[xmasbaby0]

Try going to your online account with the IRS:

https://www.irs.gov/payments/your-online-account

And----the IRS reduced your refund?

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.

You have not mentioned any specific amounts.  Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment.    If you received the 3rd stimulus check of $1400 per person in 2021 then you got letter 6475 from the IRS about it.   You needed to enter the amount you received.   If you already received that money then line 30 on your Form 1040 should have been blank.

  If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments. If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments.   Only the remaining amount of the CTC should have been on line 28 of your Form 1040.

The IRS knows how much they sent to you for the 3rd stimulus check and they know how much they sent for advance child tax credit payments.   If you answered something incorrectly on your tax return then the IRS made a correction that resulted in a reduced refund for you. 

 Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

The IRS will send you a letter that explains why your refund was reduced.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

[doctorW]

Thank you for the exhaustive replies!

I do know why the tax return was amended, probably I should have put that in the first post.

I have dependents with ITINs that apparently had expired. Therefore those individuals were discounted from my return, which made a big difference. I can see the amendments on my tax transcript. 

I don't know if it's too late to get ITINs and contest the adjustment. I was trying to get advice on this question but first I wanted to get a copy of the notice. 

[Critter-3]

Ok ... so old ITIN's was the main issue.   Yes you can get new ITIN's and amend the return however the only thing you could get is the $500 other dependent credit for each person. 

[Elsiegray]

Same thing happened to me this year. The only thing to do (if you lost the letter) is to go on ID ME through the IRS & request it to be resent OR call 800-830-5084 & wait for forever to speak to a human